HeadtoHelp Website Disclaimer

This website is maintained by, and operated on behalf of one or more of the six Victorian Primary Health Networks (PHN) (being Eastern Melbourne PHN, North Western Melbourne PHN, South Eastern Melbourne PHN, Murray PHN, Gippsland PHN and Western Victorian PHN). In these disclaimers, ‘we’, ‘us’, ‘our’ and ‘HeadtoHelp’ refers to the Victorian PHNs funded by the Commonwealth Department of Health. This policy only relates to the HeadtoHelp website, not the delivery of HeadtoHelp services in the HeadtoHelp hubs in each region.

Clinical Disclaimer

The HeadtoHelp service is not a crisis service. If you, or someone you are helping, are at risk of suicide or otherwise need immediate crisis support please phone:

  • Lifeline on 13 11 14
  • Suicide Call Back Service on 1300 659 467 or
  • Emergency Services on 000

HeadtoHelp is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information or guidance provided on this website.

In situations where HeadtoHelp personnel believe that life is in immediate danger, we have a duty of care to contact emergency services. In these circumstances, HeadtoHelp will disclose any identifiable and relevant information obtained to emergency services.

Website Disclaimer

We do not warrant or represent the accuracy, currency and completeness of any information or material available on the HeadtoHelp website.

HeadtoHelp reserves the right to change information or material on the website at any time without notice.

It is your responsibility to consult directly with HeadtoHelp to confirm the accuracy, currency and completeness of information found on the website, particularly before acting in reliance upon such information.

Weblinks from this website to external websites should not be construed as implying any relationship with and/or endorsement of the external site or its content by HeadtoHelp nor any commercial or other relationship with the owners of such website.

Issued 5 November 2020

Urgent Support

If you need immediate help or are at risk of harm to yourself or others call 000

For urgent support, call:

Lifeline 13 11 14

SuicideLine 1300 651 251

HeadtoHelp

Call 1800 595 212

Monday to Friday 8.30am–5pm
(except public holidays)

If you can’t get through,
click here to request a call back.

After hours & weekends

If it is after hours and you would like to talk to someone, call:

Beyond Blue 1800 512 348

MensLine 1300 789 978

KidsLine 1800 551 800

Our HeadtoHelp hubs are located around Victoria: Find us here

1800 595 212
Translating and Interpreting Service (TIS National)
National Relay Service

HeadtoHelp acknowledges Aboriginal and Torres Strait Islander peoples as the traditional owners of country throughout Victoria, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.

We also recognise, respect and affirm the central role played in our work by people with lived experience, their families and/or carers.

While the Australian Government has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.