How we can help

I want help

If you’re not feeling OK, HeadtoHelp can help you find the best mental health support for you.

All you have to do is call 1800 595 212 to talk to a trained mental health professional.

They will ask a range of questions to understand what support may best fit your needs.

This could include being connected to:

  • services such as Beyond Blue or headspace
  • care at the hubs or through other more suitable services
  • specialist or acute mental health services, including into emergency care.
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I want to help someone else

You may want to help someone who has never felt this way before, or already has a clinically diagnosed mental health condition.

By calling 1800 595 212, HeadtoHelp can help carers and other support people by helping you:

  • recognise when to get help for someone you care about
  • take the first step towards getting the best help for them
  • have difficult conversations
  • support someone to see a health professional
  • get help for you as a carer/support person.

Anyone can call HeadtoHelp on behalf of someone else. This includes: GPs and other mental health providers, school principals, teachers, carers, friends, family, guardians and other people who are natural supports.

You may need to get the person’s consent

If you are calling on behalf of someone else you may need to get the person’s consent. This means they have verbally given you permission to contact this service and they are available to speak with the HeadtoHelp staff if needed.

“This is such an amazing service I feel so much better after talking to you.”

“Thank you for listening, supporting and for just getting it!”

“I’ve had anxiety for 20 years and saw the ad and thought maybe it’s time I did something about it. Thanks so much for your help.”

“I feel better already after talking with you”

Frequently Asked Questions

Yes, there is no cost for using the HeadtoHelp central 1800 595 212 intake, advice and referral service and if you are referred to a HeadtoHelp hub there is no cost for services there either.

However not everyone who contacts us will be suitable for treatment at a HeadtoHelp hub.

If we believe you will benefit from support from another provider, where possible, we will ensure this is also a free or low-cost service if you let us know that you have financial concerns.

HeadtoHelp is for all Victorians.

It is for anyone of any age, including children, young people and older adults, whose mental health is suffering because of the current pandemic. This includes people experiencing addiction, families and carers.

Even if you have never sought help before, HeadtoHelp is here for you.

In the first instance, we will talk with you about your personal concerns to identify the support you need.

We will then work with you to develop a package of support services that respond to your individual situation.

That might involve referring you to existing mental health and other services or to a HeadtoHelp mental health hub.

HeadtoHelp takes a holistic approach to your mental health, whether you have experienced mental ill-health in the past or if this is the first time you have reached out for support.

We’re here to help you to understand the type of support you need. We will then draw on our knowledge of the broad range of services available to identify which best suits your individual needs.

With your consent, we can also work with your GP to ensure they are kept informed about the support services recommended for you.

Phone us on 1800 595 212 from 8.30am to 5pm, Monday to Friday except public holidays.

We are not a crisis service so we operate during business hours.

You can also use our request call back option.

Yes you can. HeadtoHelp comprises the central 1800 595 212 intake, advice and referral number as well as 15 mental health hubs across Victoria in established community health care settings.

The first step is to call the 1800 number where our team will work with you to see what you need.

If you are advised to receive services from a HeadtoHelp hub, you can choose from face-to-face services and/or telehealth.

All the hubs follow COVID Safe guidelines so we’d like you to call ahead.

With your consent, we can share all or parts of any advice and plans with your GP or other health care providers.

If you prefer not to have them shared with your current health providers, that is fine as well.

However, we will encourage you to discuss any additional advice or support you receive from us with your GP or other health providers because coordinating your care and reducing duplication is in your best interests.


However, we will ensure there is no duplication in your treatment and services you access.

If you are already seeing a psychologist – or another relevant mental health professional – please advise us so we can identify the best package of services to meet your support needs.

No, anyone can call HeadtoHelp, whether they already have a GP mental health treatment plan or not.

If we believe you require a mental health treatment plan, we can discuss that with your GP with your consent.

How does the service work?

Urgent Support

If you need immediate help or are at risk of harm to yourself or others call 000

For urgent support, call:

Lifeline 13 11 14

SuicideLine 1300 651 251


Call 1800 595 212

Monday to Friday 8.30am–5pm
(except public holidays)

If you can’t get through,
click here to request a call back.

After hours & weekends

If it is after hours and you would like to talk to someone, call:

Beyond Blue 1800 512 348

MensLine 1300 789 978

KidsLine 1800 551 800

Our HeadtoHelp hubs are located around Victoria: Find us here

1800 595 212
Translating and Interpreting Service (TIS National)
National Relay Service

HeadtoHelp acknowledges Aboriginal and Torres Strait Islander peoples as the traditional owners of country throughout Victoria, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.

We also recognise, respect and affirm the central role played in our work by people with lived experience, their families and/or carers.

While the Australian Government has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.