HeadtoHelp Website Privacy policy

This website is maintained by and operated on behalf of one or more of the six Victorian Primary Health Networks (PHN) (being Eastern Melbourne PHN, North Western Melbourne PHN, South Eastern Melbourne PHN, Murray PHN, Gippsland PHN and Western Victorian PHN). In this policy, ‘we’, ‘us’, ‘our’ and ‘HeadtoHelp’ refers to the Victorian PHNs funded by the Commonwealth Department of Health. This policy only relates to the HeadtoHelp website, not the delivery of HeadtoHelp services in the HeadtoHelp hubs in each region.

HeadtoHelp respects and protects the privacy of website users. HeadtoHelp is committed to protecting your privacy in accordance with the Commonwealth Privacy Act 1988.

Using this website

You can speak to someone on the 1800 595 212 intake number without telling us who you are or revealing any information about yourself. However to adequately provide support to you we will need your details.

Collection and use of your information

If you would like us to call you back, we will collect your first name and a phone number on the “call back” form on this website. We need your name and phone number to contact you.

If you provide us your phone number or other details, they will only be used for the purpose for which you have provided it.

You will not be added to any mailing lists without your prior consent.

Other websites

This website contains links to other sites. We are not responsible for the privacy practices of any third parties or the material contained in a website that is linked to this site.

When you go to other websites, including the website of a Victorian PHN, from here, please read their privacy policy.

Cookies

To improve your experience on this website, HeadtoHelp also uses ‘cookies’.

This website uses cookies for maintaining contact with a user through a website session. A cookie is a small file supplied by HeadtoHelp and stored by the web browser software on your computer when you access the website.

No personally identifiable information is stored within cookies used by this website. We won’t attempt to identify you or your browsing activities, unless required by law.

You may refuse the use of cookies by selecting the appropriate settings on your browser. If you do this, you may not be able to use the full functionality of this website. We may use cookies to enable analytics.

Two cookie types may be used by this website:

Session cookies
These exist only for the duration of a web browser session with a particular website/host. All cookies will be immediately lost when you end your Internet session or shut down your computer. Our copy of your information will be automatically deleted 20 minutes after you last used the system. This information is only used to help you use our website systems more efficiently, not to track your movements through the Internet, or to record private information about you.

Persistent cookies
These exist for a defined period of time (usually beyond the termination of the current session) before expiring.

Analytics

When you visit this site, we may make a record of:

  • your server address;
  • your top level domain name;
  • the date and time of access;
  • pages accessed and documents downloaded;
  • the previous site you visited; and
  • type of browser used.

This information is collected for statistical purposes and to enable us to improve the navigation functions of this website. It is not intended to identify personal information.

This website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. Reports provided by Google Analytics help us understand website traffic and webpage usage.

By using this website, you consent to the processing of data about you by Google in the manner described in Google’s Privacy Policy (external site) and for the purposes set out above. You can opt out of Google Analytics if you disable or refuse the cookie, disable JavaScript, or use the opt-out service provided by Google (external site).

Social media

HeadtoHelp.org.au may also interface with social media sites such as Facebook, Twitter, and others. If you choose to “like” or “share” information from this website through these services, you should review the privacy policy of that service. If you are a member of a social media site, the interfaces may allow the social media site to connect your visits to this site with other personal Information.

You can request access to or correction of personal and health information by emailing: [email protected].

Issued 5 November 2020

Urgent Support

If you need immediate help or are at risk of harm to yourself or others call 000

For urgent support, call:

Lifeline 13 11 14

SuicideLine 1300 651 251

HeadtoHelp

Call 1800 595 212

Monday to Friday 8.30am–5pm
(except public holidays)

If you can’t get through,
click here to request a call back.

After hours & weekends

If it is after hours and you would like to talk to someone, call:

Beyond Blue 1800 512 348

MensLine 1300 789 978

KidsLine 1800 551 800

Our HeadtoHelp hubs are located around Victoria: Find us here

1800 595 212
Translating and Interpreting Service (TIS National)
National Relay Service

HeadtoHelp acknowledges Aboriginal and Torres Strait Islander peoples as the traditional owners of country throughout Victoria, and their continuing connection to land, sea and community. We pay our respects to them and their cultures, and to elders both past and present.

We also recognise, respect and affirm the central role played in our work by people with lived experience, their families and/or carers.

While the Australian Government has contributed to the funding of this website, the information on this website does not necessarily reflect the views of the Australian Government and is not advice that is provided, or information that is endorsed, by the Australian Government. The Australian Government is not responsible in negligence or otherwise for any injury, loss or damage however arising from the use of or reliance on the information provided on this website.