This website is maintained by and operated on behalf of one or more of the six Victorian Primary Health Networks (PHN) (being Eastern Melbourne PHN, North Western Melbourne PHN, South Eastern Melbourne PHN, Murray PHN, Gippsland PHN and Western Victorian PHN). In this policy, ‘we’, ‘us’, ‘our’ and ‘HeadtoHelp’ refers to the Victorian PHNs funded by the Commonwealth Department of Health. This policy only relates to the HeadtoHelp website, not the delivery of HeadtoHelp services in the HeadtoHelp hubs in each region.
HeadtoHelp respects and protects the privacy of website users. HeadtoHelp is committed to protecting your privacy in accordance with the Commonwealth Privacy Act 1988.
Using this website
You can speak to someone on the 1800 595 212 intake number without telling us who you are or revealing any information about yourself. However to adequately provide support to you we will need your details.
Collection and use of your information
If you would like us to call you back, we will collect your first name and a phone number on the “call back” form on this website. We need your name and phone number to contact you.
If you provide us your phone number or other details, they will only be used for the purpose for which you have provided it.
You will not be added to any mailing lists without your prior consent.
This website contains links to other sites. We are not responsible for the privacy practices of any third parties or the material contained in a website that is linked to this site.
To improve your experience on this website, HeadtoHelp also uses ‘cookies’.
No personally identifiable information is stored within cookies used by this website. We won’t attempt to identify you or your browsing activities, unless required by law.
Two cookie types may be used by this website:
These exist only for the duration of a web browser session with a particular website/host. All cookies will be immediately lost when you end your Internet session or shut down your computer. Our copy of your information will be automatically deleted 20 minutes after you last used the system. This information is only used to help you use our website systems more efficiently, not to track your movements through the Internet, or to record private information about you.
These exist for a defined period of time (usually beyond the termination of the current session) before expiring.
When you visit this site, we may make a record of:
- your server address;
- your top level domain name;
- the date and time of access;
- pages accessed and documents downloaded;
- the previous site you visited; and
- type of browser used.
This information is collected for statistical purposes and to enable us to improve the navigation functions of this website. It is not intended to identify personal information.
This website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. Reports provided by Google Analytics help us understand website traffic and webpage usage.
You can request access to or correction of personal and health information by emailing: [email protected].
Issued 5 November 2020